F-A-Q - Cellsina

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Cellsina : F-A-Q

Where is Cellsina.com located?
-Cellsina Communications(www.cellsina.com) is a Hong Kong registered company.

What currency is my order billed in?
-Mainly in US$, although we bill in Euro and GBP also.

What currency do you accept?
-Mainly US$, also we accept order's in Euro and GBP.

How do I place an order?
-See our ‘How to Place an Order’ page. You may order by phone, fax, email and online messengers such as MSN, Yahoo, ICQ, or Skype.

What is the charge for tax and shipping?
-No taxes are charged at any time.
-Shipping charges depend on your total order weight/size which we can confirm
only after we receive your exact order.

What are the shipping methods available?
-Courier (DHL/FEDEX/TNT/UPS/EMS, etc.), takes about 3-6 days, door to door delivery, is ideal for small order's
-Air Cargo takes about 3-7 days; airport to airport service, is ideal for medium range orders.
- Container (SEA cargo), takes about 15-45 days, is ideal for large order's

When will my order be shipped?
- Shipping time and date depend on your final order; please contact us for more information.

Can I track my order?
-Yes, you can track your order from the shipping company’s website and the tracking number we provide you.

What forms of payment do you accept?
-Wire transfer (T/T) is our preferred payment method.
-L/C, we accept only for large orders
-W/U, M/G, PayPal for small orders

Minimum order quantity (MOQ)
-Most of the items require MOQ; please contact us for more details

**Sorry we sell only wholesale, we do not sale any product to retail or end user. **